The speed at which IT changes is constantly increasing. How well do you keep up with the impact new developments have on your environment? Are you getting the best out of your platform? And are you really sure about this?
These questions touch on factors that can have a major impact on your infrastructure, applications, and your profitability. Basefarm’s professional services can give you the answers and can assist you in filling any of the gaps that come to light.
Besides managing your mission-critical business applications, we offer many professional services to assist you in addressing the difficult technological aspects of securing the success of your business.
To guarantee that your technical solution is giving your business the availability and performance it needs, we have dedicated service management professionals in place. They assist you in securing the continuity of your technical solution. Moreover, our performance test and session monitoring tool provide indispensable insight into the performance of your environment.
Our top-rated consultants have extensive experience and know-how. They are ready to help you maximize the business value of your solution. Their expertise is available to you for a wide range of complex operational or strategic IT issues, transition transformation services, and other advisory services.
If you are struggling with IT-related issues, feel free to send us a request for information. We will reply with answers that can be of significant interest and value to your business.
We know the best consultants have extensive, real-life experience of managed services. Our consultants have learned by doing. Their experience and expertise in managed services comes from working in the daily operations of complex managed environments. They are accomplished in solving the unexpected problems that can occur in production where customers’ mission-critical applications must be available and functioning optimally. They understand the importance of a correct handover to the customer and delivering comprehensive documentation. When launching a customer project, they think proactively about how incidents and changes should be handled at a later stage, even though the project’s ‘now state’ might have a different objective and focus.
Our consultancy services are specialized in providing expertise and related services to companies that leverage an advanced IT infrastructure (typically high-end cloud solutions) to support their main revenue streams.
Getting your technology solution in place and optimizing the management of your applications are major steps forward. But in addition you must ensure that your solution continues to meet the dynamics of your business and your customers’ demands. For instance, how does deploying new functionalities impact your environment? And how do you respond to ever-changing customer needs?
Basefarm’s service management guarantees the continuity of your business services using pre-defined operational processes, reports, and follow-up by our experienced service managers.
Our service management offering spotlights capacity management, change management, incident management, problem management, release management, service level management, and handling service requests.
The Basefarm service desk is the critical point of contact with your business. Our experienced, dedicated operational engineers are available 24/7 to receive your calls concerning, for example, queries, fault reports and change requests. Approximately 80% of all enquiries are resolved directly at the service desk; more complex issues and matters that might impact your environment heavily are transferred to a highly skilled technical account manager (TAM) who is fully responsible for the technical operation of your solution.
To better match the needs of your organization, our service management offering is fully customizable. It builds on the ITIL framework and secures the parts of the business that are most important to you. Our specialists will be happy to guide you in choosing the best level of service management for your operation.
Basefarm’s customer portal is always available to provide you with information about your environment, for instance: the status of reported cases, notifications from our service desk, and more general information about Basefarm. And you can easily get useful statistics and reports there. This way you can always be aware of the usage, functionality, performance, and operational status of your environment.
To best serve your business, we assign you an experienced technical account manager (TAM). Your TAM knows your environment and understands its technical issues and infrastructure. With an eye on the future, your TAM also gives you functional and technological advice on possible improvements to your environment.