How many support tickets would you be able to solve immediately if you could simply 'see' what your users are seeing? How much time would you save by not having to turn to third line support? How much sooner would your users be able to resume their work? With the rise of the Microsoft Remote Desktop Services platform as a powerful but cost-effective desktop virtualization platform, we see a growing need for helpdesk employees to view sessions on the Microsoft RDS platform.
However, the Microsoft tooling that comes with the platform requires helpdesk employees to have administrative permissions. With the Login "RDS Helpdesk Console" for Windows Server 2012 you can help your users much faster, prevent tickets from escalating directly to second or third line support and meet your service level agreements more easily.