Adoption of new technologies is crucial, but without attention to administration, it’s only part of the solution. In this blog post, Cyril Roosenboom, IT Business Consultant at Login Consultants, explains why transitioning to the cloud involves more than adoption alone.
MANEAGEABLE DIGITAL CHANGES
Before the introduction of the cloud (yes, there was life before the cloud), the biggest workplace change was the transition from Microsoft Windows XP to Windows 7 or from Windows 7 to Windows 10. A new taskbar, a new start menu, and a new version of Microsoft Office were pretty much the biggest changes you could expect. While this may have taken some getting used to, It didn’t take too long to get is all back under control.
CONFUSION WITH THE CLOUD
It wasn’t until companies began transitioning to the cloud that things really started to change with respect to the way we work. Creating a digital workplace that was available any time and anywhere was the starting point, not the end goal. Objectively, this was considered a positive change: suddenly you could access your desktop applications and files regardless of where or on which device you worked. While this was extremely useful, it was also highly confusing for users. Whereas before, files used to be saved on the G, H, or Y drives and were assigned their own version number, they now are floating in the cloud and version management is taken care of for you.
THE ADVENT OF ADOPTION
There was a huge gap between the old situation (meaning today’s new version can do a heck of allot more than yesterday’s old version) and the new one since the introduction of the cloud. It soon became clear that this new situation demanded a different approach. Change is hard, and human behaviour is an important aspect in this process and needs to be considered. If people are forced to change behaviours and habits that have become instinctive, they will be less inclined to adopt and embrace even the most ingenious solution that is beneficial to them. Microsoft recognized the importance of providing more onboarding user-support when introducing new products and therefore launched the term ‘adoption’.
ATTENTION TO BOTH ADOPTION AND TRANSITION
In our view, switching to a digital workplace requires more than extra just support during the change process; it also calls for specific support with the management role changes. The adoption process supports employees during the change process in the exact way Microsoft intended. But a new digital workplace infrastructure also calls for a new management style approach. This is known as transition: supporting the administrators in the change process.
WHOLE DIFFERENT BALL GAME
It is very important to understand the distinction between these two concepts, as they require a whole different ball game and equally have a radically different impact. Adoption involves introducing new features to a large group of users in the right way and order and making them understand the added value, ease of use and benefits to them, so they no longer want to use anything else. Transition involves a much smaller group; the system administrators, but the potential impact for them is much higher. Their work method will change completely, which often means transitioning from an administration type organization to a management style organization. On their own, adoption and transition are just part of the solution. Both require close attention and care to achieve the best possible results for the organization.
WANT TO LEARN MORE?
The primary goal of any digital workspace is to create an environment that meets the needs of all employees. This means for the administrators as well; one cannot function without the other. If you would like to learn more about what we can do to help streamline your change process, feel free to contact us. We look forward to getting to know both your users and administrators.